Storm Arwen: More than 9,000 still without heating and electricity after eight days

Eight days on and thousands of people are still without power, reports Ellie Pitt


Thousands of households are still struggling without heating or electricity eight days after Storm Arwen battered energy networks.

Around 9,200 homes were still without power on Friday evening, according to the latest national figures from industry body Energy Networks Association (ENA). Residents are now bracing for almost freezing temperatures, with parts of northern England and Scotland expected to see lows of 1C (34F) along with sleet and rain over the next 24 hours. Affected areas are unlikely to see temperatures rise above 7C (45F).

The Ministry of Defence said 297 personnel from the British Army and Royal Marines are supporting civil authorities and are conducting door-to-door checks on vulnerable people in their homes and providing reassurance to local communities.

Northumberland and Durham councils have both declared major incidents, with the military sent in to help households without power - and some without water - on Friday.

Nearly 300 military personnel have been sent to help affected areas Credit: PA

Northern Powergrid - the electricity distribution network operator for the North East, Yorkshire and northern Lincolnshire - said on Friday that people will still go without power over the weekend.

It said it will be a "few" days before full power supply returns to the region as they had "700 jobs to complete" on Friday evening - some of which are scheduled to take place as late as Wednesday.

The long delays have prompted energy regulator Ofgem to warn it will take enforcement action against network companies which failed to restore power to customers quickly enough following the storm. It has also agreed with firms to lift the £700 cap on compensation which could be given to customers.


Jen Airey, a resident in Cartmel, Cumbria, who set up a hub for those affected by the storm said some people have not yet seen an engineer and they "just don't know what to do."


The change will allow those affected to claim £70 for each 12-hour period they are left without power, after an initial £70 for the first 48 hours.

Chief executive Jonathan Brearley told the BBC Radio 4 programme: “We are deeply concerned about customers who for over a week have been without power. “We want to establish the facts and make sure we understand what has happened, whether the network companies have met their obligations. If they haven’t, we will take enforcement action.

“We have clear expectations of how fast they should get people back on the system.

“We do recognise the challenging circumstances those companies are in. But what we expect from the network companies is to be relentless in connecting people, but also to be putting support in place.” Eighty soldiers of 4 Royal Artillery based at Alan Brook Barracks in Topcliffe have deployed to Northumberland on Saturday to check on vulnerable people and identify where additional support is required, a statement said.

A fallen power line caused by Storm Arwen Credit: PA

Defence Secretary Ben Wallace said: “Our dedicated Armed Forces personnel are working side by side with civil authorities to provide essential support to communities impacted by Storm Arwen. “The ability to deploy quickly to wherever in the UK assistance is requested makes us all safer and ensures we are able to look protect the most vulnerable in our society.” Supplier Scottish and Southern Electricity Networks (SSEN) said 950 properties were without power as of 10pm on Friday.

Northern Powergrid announced 5,100 customers, of 240,000 who lost power, are yet to be connected. Western Power Distribution still had 254 without power while Electricity North West, which provides energy for an area between the Scottish border and Stockport, said 700 properties were without power as of 8pm on Friday night. Meanwhile, SP Energy Networks said it had restored power to all 200,000 customers who were disconnected.