Amazon’s Alexa back up and running after UK outage

Alexa devices are down in the UK. Credit: PA

Amazon’s Alexa virtual assistant has come back online in the UK after an outage left thousands without unable to access smart speakers and other devices.

UK users began reporting problems with Alexa at around 7am on Friday, according to service status website DownDetector, with more than 8,000 reports recorded since then.

Amazon confirmed that an undisclosed issue had caused the problem but said the service has now been restored.

Many users were reporting being unable to wake their voice-activated Amazon Echo smart devices, with some seeing a ring of red lights and a message to try again later.

Others complained of being unable to wake or access their Alexa-powered devices.

The virtual assistant is built into millions of devices available in the UK, including smart speakers and home hubs, which can be used to control appliances around the home.

A spokesperson for Amazon told the PA news agency: “This morning we had an issue that impacted some Alexa customers’ ability to interact with the service. The Alexa service is now operating normally.”