1. ITV Report

Ryanair agrees to make passengers affected by cancellations 'fully aware' of their rights

Ryanair has agreed to implement the measures. Credit: PA

Stansted-based Ryanair has announced that it has agreed make sure that all passengers affected by flight cancellations are made "fully aware" of their rights.

The budget airline were set a deadline of 5pm on Friday by the Civil Aviation Authority to sort out compensation arrangements for customers, or face the threat of legal action.

Ryanair have now issued a clarification e-mail to all passengers impacted by their cancellations, detailing what options are available to them, as well as updating the FAQ pages on its website.

Ryanair cancelled a further 18,000 flights on Wednesday. Credit: PA

The action comes after Ryanair were accused by the CAA of failing to inform passengers that they're entitled to be re-routed on rival airlines if their flight is cancelled.

“We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers," Ryanair spokesman Kenny Jacobs said.

"Over the past week we have refunded/reaccommodated over 97% of the customers affected by the 18th September cancellations.

"This week (by close of business on Sun, 1st Oct), we will have reaccommodated/refunded over 90% of the 400,000 customers who were notified of schedule changes (on flights between November 2017 and March 2018) on Wed 27th."

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