- Video report by ITV News Anglia's Elodie Harper
The family of an Ipswich student who took his own life just five days after his 21st birthday are suing their local mental health trust.
Henry Curtis-Williams was 21 when he died in May 2016 after being discharged as a low suicide risk by a junior doctor.
He was found peering over the top of the Orwell Bridge in Suffolk by a police officer and taken to a mental health unit, but was allowed to leave the following day.
Five days later, he hanged himself.
His family have now started the process of court action against the Norfolk and Suffolk NHS Foundation Trust.
"It was a crisis that he was in at that point in time, and he made a cry for help," Henry's mother Pippa Travis-Williams told ITV News Anglia.
"The day he was found on the Orwell Bridge, he was expecting and hoping to get help from the local mental health services. Unfortunately, that didn't happen."
A recent inquest into Henry's death raised several concerns with his treatment by the trust, including the fact that staff failed to keep proper notes of his care and didn't provide senior supervision.
They have since offered the family their "deepest sympathy" and said that they have already made changes to improve services.
"Norfolk and Suffolk NHS Foundation Trust would again like to express its most sincere condolences to the family of Henry Curtis-Williams. They have our deepest sympathy," Stuart Richardson, chief operating officer of NSFT, said.
“The Trust undertook a detailed review following the sad death of Mr Curtis-Williams and implemented several changes, based on the findings of that investigation."