- Watch a report by ITV News Anglia's Graham Stothard
People who call the police with non-emergency calls are to be offered a call back option in a bid to manage call waiting times.
The promise from Northamptonshire police comes as the force aims to answer all 101 calls within 60 seconds. It will then prioritise them according to the level of threat, harm and risk.
Once the call has been assessed, the caller may be offered a call back option to prevent callers waiting for long periods on the phone.
- In 2018/19 control room operators answered 280,531 calls to 101
- Averaging at 1,178 a day
- 320 calls were 999s
- On average only 167 crimes were recorded each day
The new campaign aims to also raise awareness about how 101 calls are dealt with and why some may take longer to resolve.
Calls to 101 are put in to either priority A or B categories.
- Priority A calls are considered to have a higher level of threat, risk or harm, but are not emergencies.
- The force aims to answer these calls within 10 minutes.
- After six minutes, the caller will be offered a call back within three hours.
- Last year, the average answer time was 2.34 minutes.
- Priority B calls have a low level of threat, risk and harm and are not emergencies.
- The force aims or answer these within 15 minutes.
- After 10 minutes, the caller is offered a call back within six hours.
- Last year, the average answer time was 4.23 minutes.