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  1. ITV Report

Treatment of Suffolk grandmother forced off cruise ship 'contributed to her death'

Marguerite Hayward enjoying her cruise Credit: Family photo

A coroner has concluded that the treatment given to a grandmother from Suffolk when she was removed from a luxury cruise in Italy did contribute to her death.

Marguerite Hayward and her husband Fred had paid more than £8,000 for their cruise with Regent Seven Seas.

But the 83-year-old, who had dementia, was “medically disembarked” in Sorrento after becoming confused and violent in her cabin in April 2017.

The couple’s sons say they were abandoned in a foreign hospital - a “traumatic” experience that their mother, who was suffering from delirium and bed sores, never recovered from.

The couple's cruise ship Credit: Family photo

The cruise company insisted support was offered and procedure was followed.

Recording a narrative verdict, Senior Coroner Nigel Parsley said it was an understandable decision to remove Marguerite from the ship.

But he said the onset of her delirium was “contributed to by the nature of the treatment she received while overseas”.

“It’s clear from the coroner’s verdict that the way my mother was treated after her panic attack led to a catastrophic chain of events resulting in her painful and premature death. We don’t believe this issue is yet resolved.”

– Family statement
Marguerite Hayward's family says the cruise company abandoned their mother in a foreign hotel Credit: Family photo

"We would like to express our deepest sympathies to the Hayward family.

"We support the coroner's conclusion that the decision to medically disembark Mrs Hayward to receive further medical attention was correct and that no criticism was made of our staff's conduct in this very sad and difficult situation."

– Regent Seven Seas