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  1. ITV Report

Luton Airport rated second worst in country for fourth year

Luton Airport got a 43% approval rating Credit: ITV Anglia

In a recent ranking of the UK's airports, Luton came in second-to-last place for the fourth year running.

In their annual survey of 30 British airports and major terminals, consumer group Which? found Luton airport received an approval rating of just 43%. The bottom rated airport, Belfast International slipped just below Luton with a rating of 42%.

Luton scored only one star in categories of seating, staffing and queuing at security. According to Which?, customers criticised its limited seating and congested security queues.

“We’re disappointed by our ranking but pleased to see this year’s customer score has improved 23% compared to last year. This highlights passengers are now beginning to see the benefits of our £160m redevelopment."

– Spokesperson for Luton Airport

Stansted and Southend also represented the East of England in the ranking. Stansted received a 49% approval rating, which placed it near the bottom of the ranking. On the other hand, London Southend got a 79% approval rating. This ranking makes it one of the country's top five best-rated airports.

Doncaster Sheffield retained its crown as the country's best-rated airport for
the third year running with a score of 86%. Southampton (77%), Exeter (73%) and Bournemouth (72%), shared the top five bracket with Doncaster and Southend.

The survey drew on over 6,000 customer experiences.