There are concerns it will take a number of weeks before the Covid-19 test and trace system is fully operational in the Anglia region.
Contact tracers have begun tracking down people who have come into closecontact with coronavirus sufferers.
The project was launched nationally by the Health Secretary and West Suffolk MP Matt Hancock on Thursday but locally councils told ITV News Anglia that it is still very early days.
They don't expect to have their regional outbreak plans in place until the end of June.
Milton Keynes Council told us they need more clarity on what's expected of them - and what funding they'll get. Essex County Council say they're still working through the details and it's too early even to comment.
Watch a report by ITV News Anglia's Rob Setchell
The service - seen as key to easing lockdown restrictions - has been rolled out across England with the help of 25,000 contact tracers, while an accompanying app is delayed by several weeks.
The Department for Health admitted "some staff initially encountered issueslogging on to their systems", while MPs said they were told the programme would not be operational at a local level until the end of next month.
One of the contact tracers based in Northamptonshire - who didn't want to be identified - described it as 'chaos'.
He said: "There's quite a lot of confusion on how you go about things.
"In terms of the training, there's some good material and videos but it doesn't seem to have been organised in the right way."
The speed of the test results being returned to people with symptoms will be crucial and the government is aiming to reduced that from 48 hours to 24 hours.
But one man in Norfolk has been waiting 24 days for his test result.
Paul Vickers from Bradwell said: "I went for the test expecting to get my results within 48 hours. 24 days on, I'm still waiting.
"If you're not getting your results, it's pointless actually having it. It's ridiculous."
Anyone who develops symptoms can book a test online or by calling 119.
If it's positive, you'll be contacted by an NHS tracer and asked to share details of people you've been in close contact with.
That includes those in your household and anyone you've been within two metres of for longer than 15 minutes in the two days before your symptoms.
Those people will also be contacted via text, phone call or email, and told to isolate with their household for 14 days, even if they don't have symptoms.
University of Cambridge consultant virologist Dr Chris Smith explains why the new test and trace system is so important
Coronavirus: Everything you need to know