NHS "Friends and Family tests"

Almost two-thirds of patients would be "extremely likely" to recommend the A&E ward in which they were treated to friends and family, according to a new "friends and family" survey designed to highlight the levels of care in England's hospitals

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NHS: Friends and family test results

It has been described as a "TripAdvisor" for the NHS where patients have been able to rate their care for the very first time.

Patients at every hospital in England were asked whether they would be happy for their friends and family to be treated there.

Papworth Hospital in Cambridge achieved some of the highest satisfaction scores in the country while Basildon Hospital in Essex had some of the lowest.

In a statement Basildon and Thurrock NHS Trust, says they are introducing new ways to ensure they are listening to and understanding patient feedback, including the introduction of patient listening events.

The Friends and Family Test is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.

If you want to find out how your hospital was rated click here.


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36 hospital wards fail new family test

Patients in 36 hospital wards across England would not recommend them to their friends or family, according to a new test designed to shine the spotlight on poor care.

Of 4,500 wards across England, patients who were treated in 36 wards would be unhappy to send their loved ones to receive the same care.

The first wave of the "Friends and Family" test also saw just one English A&E department get a "negative score" - at Chase Farm Hospital, part of the Barnet and Chase Farm Hospital NHS Trust, in north London.

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PM 'determined to give patients a far greater voice'

I am determined to give patients a far greater voice within the NHS as a way of highlighting the best and worst of care within our hospitals.

With the ‘Friends and Family’ test, we now have a single measure that looks at the quality of care across the country.

I want the NHS to put patient satisfaction at the heart of what they do and expect action to be taken at hospitals where patients and staff say standards are not good enough.

– Prime Minister


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Two-thirds 'extremely likely' to recommend their A&E

Almost two-thirds of patients would be extremely likely to recommend their accident and emergency ward in which they were treated to friends and family, according to a survey.

Results for for A&E departments in England for June showed:

  • 62.6% would be extremely likely to recommend their A&E service
  • 25.6% would be likely to recommend their A&E service
  • 4.1% would be neither likely or unlikely to recommend their A&E service
  • 2.4% would be unlikely to recommend their A&E service
  • 3.2% would be extremely unlikely to recommend their A&E service
  • 2.2% did not know
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New hospital rating test a 'patient-led revolution'

The Friends and Family Test is a key part of the solution to driving up standards in hospitals, NHS England's national director for patients and information said today, after it was revealed the report would be published for the first time today.

Tim Kelsey said:

At the heart of the tragedy of Mid Staffordshire was one simple lesson: the NHS has got to do better at listening to patients and doing something about what they say.

This is a radical response, a potential game changer. It creates a direct conversation and gives NHS staff the opportunity to respond quickly to what they are being told. Patients can also use the information to see what others are saying about the services.

We hope to encourage a patient-led revolution in healthcare, driven by the transparency, better information and public participation in design of services.

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NHS test 'not about pointing finger' at failing hospitals

Health minister Anna Soubry speaks to ITV's Daybreak.

The "Friends and Family" test is not designed to point the finger at failing NHS hospitals, a health minister claimed.

Anna Soubry told ITV's Daybreak: "It's about finding out where there are failings within otherwise great performing hospitals.

"One of the things we do know is that some people can have an amazingly, brilliant experience when they use our NHS. Unfortunately not everyone has that same experience.

"So this test identifies where there are faults, where there are failings, as well as where things are working well so that hospitals know what they need to do to make sure everybody gets the same great service."

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