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Which rail companies score the highest for customer satisfaction?

How did your rail company score in the customer satisfaction survey? Check out the results below.

Which? survey: overall satisfaction scores by company.

  • 1. Merseyrail (70%)
  • 2. Chiltern (69%)
  • 3. c2c (67%)
  • 4. Virgin Trains (64%)
  • 5. East Coast (59%)
  • 6. London Overground (58%)
  • 7. ScotRail (56%)
  • 8. CrossCountry (52%)
  • 9. East Midlands Trains (50%)
  • 10. First TranspPennine Experss (48%)
  • 10. Arriva Trains Wales (48%)
  • 11. London Midland (47%)
  • 12. Southern (46%)
  • 13. Northern (46%)
  • 14. First Great Western (45%)
  • 15. South West Trains (45%)
  • 16. First Capital Connect (41%)
  • 17. Greater Anglia (40%)
  • 18. Southeastern (40%)

Greater Anglia 'disappointed' with customer satisfaction survey

Rail company Abellio Greater Anglia has said it's "disappointed" by the findings of a new Which? customer satisfaction survey.

The company said they had scored much higher results in the separate National Passenger Survey.

A spokesman added: "We are working closely with Network Rail to provide more consistent and better levels of train service performance building on the improved punctuality we have delivered since taking over the franchise in 2012."

We are also focused on improving train cleanliness and working with our industry partners in making the case for rolling stock upgrades.

– Abellio Greater Anglia


Trains between King's Lynn and London cancelled

Trains between King's Lynn and London are being cancelled because of poor weather Credit: ITV News Anglia

All First Capital Connect trains between King's Lynn and London have been cancelled because of poor weather conditions.

The cancellations will also affect stations along the route like Cambridge, Waterbeach, Ely, Littleport and Downham Market.

A statement from First Capital Connect said: "Winds of 70 mph are expected from 16.00 Monday to 10.00 Tuesday and trains will be running at reduced speed to reduce the safety risk associated with trees and other debris being blown on to the railway lines."

Revised rail timetables for storms

Rail operators are warning of potentially severe disruption to services tomorrow morning as the region prepares to be battered by storms.

East Coast, First Capital Connect and Greater Anglia have all issued revised timetables ahead of the poor weather.

Many routes are likely to be disrupted and passengers are being warned to expect some cancellations.

The operators say updates will be posted on their websites and Twitter feeds this evening and tomorrow morning to keep passengers informed.

Follow the links below.


Network Rail apologises for train chaos

Network Rail has apologised for the train delays for commuters heading into and out of London from Hertfordshire, Cambridgeshire and Norfolk on Tuesday morning.

The company was updating signalling equipment over the Bank Holiday weekend but it didn't work as expected after it was tested at the end of the work.

Hundreds of trains were cancelled or ran late and the disruption continued for much of the day.

Tony Raine from Network Rail said there would be a reduced timetable for the evening rush hour on Tuesday but services would return to normal on Wednesday.

Click below to watch the interview with Network Rail's Tony Raine

Reduced rail services running after problems on the line

Over-running engineering works have caused chaos for tens of thousands early morning commuters heading to London at the end of Bank Holiday weekend.

Services running from King's Lynn in Norfolk, Cambridge and Stevenage in Hertfordshire were all affected.

First Capital Connect has put in place a reduced emergency timetable after dozens of train services were cancelled during the morning.

Network Rail was working on the line at Alexandra Palace in north London over the weekend and there were problems discovered after testing.

Click below to watch a report by ITV News Anglia's Olivia Paterson

Emergency timetable after major rail disruption

Emergency engineering work is causing major disruption on trains into London King's Cross Credit: Chris Radburn/PA Archive/Press Association Images

An emergency timetable has been put into place after major disruption on rail services from Hertfordshire, Cambridgeshire and Norfolk into London's King's Cross.

Urgent engineering work is taking place in the Alexandra Palace area of north London.

First Capital Connect is operating an amended timetable. It affects services to and from places like King's Lynn, Ely, Cambridge, Peterborough, Stevenage, Letchworth and Royston.

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