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Plans for improved train service

First Capital Connect has announced plans for a better service Credit: ITV News Anglia

Train operator First Capital Connect, which operates services to Bedford, Cambridge, Peterborough and King's Lynn, has announced plans for a better service.

Several delays were caused by overhead power lines coming down over the winter.

The company plans to help Network Rail improve reliability in that area as well as signalling.


Rail users dissatisfied with service

First Capital Connect came bottom of 19 company survey

A survey by the consumer rights organisation Which? has revealed two of the region's train companies have been ranked bottom for customer satisfaction.

First Capital Connect came bottom, with a 40% customer satisfaction rating with Greater Anglia placed just one place above in 18th scoring only 42%.

Top of the satisfaction table, compiled from responses from 7,500 regular train users, was West Coast main line operator Virgin Trains with a score of 67%. The London to Tilbury and Southend company c2c a scored 64%.

The survey also showed 40% of train travellers are likely to reduce the number of journeys they make as a result of the recent price increases.

But a third of commuters said they did not have an alternative way of getting to work and would just have to pay more.


Major delays on East Midlands and First Capital Connect trains

Some rail commuters are facing delays of up to 90 minutes this morning.

Yesterday, major damage to overhead wires was reported.

That affected Southeastern, East Midlands Trains and First Capital Connect services.

Network Rail are reporting that trains are currently unable to run between Luton Airport Parkway and West Hampstead.

First Capital Connect has said there are delays on trains out of Bedford and Luton of up to 90 minutes.

Delays of up to an hour are also reported on East Midlands trains between Corby and St Pancras.

There are some bus replacement services in place.

Latest delays on East Midlands services

Latest delays on First Capital Connect services.

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