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Greater Anglia introduces new compensation rules

Greater Anglia is the latest rail company to introduce new compensation rules for passengers facing train delays.

Greater Anglia adopts new compensation rules. Credit: PA

The government's 'Delay Repay 15' means passengers can claim back 25 percent of single fare journeys delayed between 15 and 29 minutes.

Greater Anglia has now agreed to adopt the scheme - it used to pay out compensation for delays over 30 minutes.

The usual compensation will still apply for delays longer than 30 minutes and longer than one hour.

Greater Anglia is investing £1.4 billion to replace its train fleet with more than 1,000 new carriages due to come into service before the end of 2020.

}"It's all part of a wider transformation of train service standards in East Anglia that sees us bringing in a complete fleet of brand-new trains across our entire network over the next two years, with the first new trains due in service later this year.

We're fully focused on improving punctuality and reliability, in collaboration with Network Rail, but customers will now be able to claim compensation for any delays of 15 minutes and over, when things do go wrong."

– Jamie Burles, Managing Director, Greater Anglia

Trains suspended after landslip in Essex

The landslip has caused disruption to train services in Essex. Credit: Greater Anglia.

A landslip in Essex means train services between Colchester and Clacton-On-Sea have been suspended.

Network Rail engineers deemed the area between Alresford and Great Bentley unsafe for trains to run.

Train services will be disrupted until repair work can take place.

Greater Anglia says tickets for today will be accepted tomorrow.

Until works have been completed and engineers are satisfied with the works and deemed it safe, train services will be suspendedA rail shuttle service will be in operation between Walton-on-the-Naze and Thorpe-Le-Soken.

"Until works have been completed and engineers are satisfied with the works and deemed it safe, train services will be suspendedA rail shuttle service will be in operation between Walton-on-the-Naze and Thorpe-Le-Soken."

– Greater Anglia


Normal rail service resumes after storm damage

Normal service has resumed after storm damage

Normal service has resumed on the regions rail network following storm damage early on Thursday 18.

Trees fell on tracks and overhead lines during the strong winds. More damaged trees fell on overhead lines on Friday 19 adding to the disruption.

They were removed in the morning and normal service had resumed by 4pm.

UK Power Networks say the vast majority of homes and businesses have had their power restored and hope to have the last few completed today.

January strikes to hit Greater Anglia rail passengers

RMT to strike on Greater Anglia Credit: PA

Greater Anglia rail passengers face more strikes in the New Year.

The RMT rail union say they are planning 24-hour strikes on the 8th, 10th and 12th of January. These are on top of the one planned on the 27th of December.

The action is part of the long-running row over the role of train guards.

The union’s general secretary Mick Cash said they had “no option” but to strike after attempts to negotiate had been “kicked back in our faces.”

Greater Anglia say they are "very disappointed", but plan to run a full service if the strikes go ahead.

Commuters urged to make small talk to help prevent railway suicides

  • Watch Serena Sandhu's report above

Rail passengers are being urged to strike up conversation beside railway tracks in an attempt to reduce suicides.

The campaign Small Talk Saves Lives is being supported by a Greater Anglia worker who's quick actions prevented a distressed man from taking his own life at a level crossing last year.

The hope from Samaritans who are part of the campaign is that it will start a wider conversation on how suicide is preventable.

Back on track: The half million pound solution to autumn leaves delaying the trains

Leaves on the line make the tracks slippery meaning trains can't speed up or slow down properly. Credit: ITV News Anglia

It is the time of the year when train delays and cancellations are blamed on leaves on the line.

It may seem a poor excuse but rail companies say it can be as dangerous as black ice on the roads.

Some are already running limited services as this year's leaf fall has come early. But Greater Anglia say half a million pounds of investment means they're stopping the problem in its tracks

  • Watch a report by ITV News Anglia's Natalie Gray
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