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Greater Anglia introduces new compensation rules

Greater Anglia is the latest rail company to introduce new compensation rules for passengers facing train delays.

Greater Anglia adopts new compensation rules. Credit: PA

The government's 'Delay Repay 15' means passengers can claim back 25 percent of single fare journeys delayed between 15 and 29 minutes.

Greater Anglia has now agreed to adopt the scheme - it used to pay out compensation for delays over 30 minutes.

The usual compensation will still apply for delays longer than 30 minutes and longer than one hour.

Greater Anglia is investing £1.4 billion to replace its train fleet with more than 1,000 new carriages due to come into service before the end of 2020.

}"It's all part of a wider transformation of train service standards in East Anglia that sees us bringing in a complete fleet of brand-new trains across our entire network over the next two years, with the first new trains due in service later this year.

We're fully focused on improving punctuality and reliability, in collaboration with Network Rail, but customers will now be able to claim compensation for any delays of 15 minutes and over, when things do go wrong."

– Jamie Burles, Managing Director, Greater Anglia

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Trains suspended after landslip in Essex

The landslip has caused disruption to train services in Essex. Credit: Greater Anglia.

A landslip in Essex means train services between Colchester and Clacton-On-Sea have been suspended.

Network Rail engineers deemed the area between Alresford and Great Bentley unsafe for trains to run.

Train services will be disrupted until repair work can take place.

Greater Anglia says tickets for today will be accepted tomorrow.

Until works have been completed and engineers are satisfied with the works and deemed it safe, train services will be suspendedA rail shuttle service will be in operation between Walton-on-the-Naze and Thorpe-Le-Soken.

"Until works have been completed and engineers are satisfied with the works and deemed it safe, train services will be suspendedA rail shuttle service will be in operation between Walton-on-the-Naze and Thorpe-Le-Soken."

– Greater Anglia

Normal rail service resumes after storm damage

Normal service has resumed after storm damage

Normal service has resumed on the regions rail network following storm damage early on Thursday 18.

Trees fell on tracks and overhead lines during the strong winds. More damaged trees fell on overhead lines on Friday 19 adding to the disruption.

They were removed in the morning and normal service had resumed by 4pm.

UK Power Networks say the vast majority of homes and businesses have had their power restored and hope to have the last few completed today.

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