Two men in fancy dress were removed from a flight at Stansted Airport this morning for what Ryanair called 'unruly behaviour'.Read the full story ›
Ryanair which operates from Stansted airport, has responded to threats of legal action from the aviation regulator by emailing customers affected by flight cancellations to clarify their rights.
The airline told passengers they can receive a refund or be transferred on to other flights or travel by trains, buses or car hire.
The Civil Aviation Authority (CAA), which on Thursday accused the Dublin-based carrier of "not complying with the law" over its handling of the fiasco, claimed the airline had "capitulated" after enforcement action was launched.
It had accused Ryanair of not telling passengers that under EU261 rules they were entitled to be re-routed by another carrier.
Ryanair's offer to passengers features several conditions, including assessing the cost of flights on other airlines "on a case by case basis" before bookings are made.
An extra 18,000 flights for the winter season were cancelled by Ryanair on Wednesday - a move that will hit 400,000 customers.
Several popular routes used by UK travellers were hit, such as Stansted to Edinburgh and Glasgow, Gatwick to Belfast, Newcastle to Faro, and Glasgow to Las Palmas.
It adds to mounting anger against Ryanair, which was already coming under heavy fire after cancelling up to 50 flights a day earlier this month.
Passengers have expressed their frustration with the airline, with many left out of pocket due to a lack of alternative flights and accommodation bookings they can no longer use.
Ryanair said the cancellations were brought about because of an error with pilot holiday rosters and insisted the latest reduction in its schedule will "eliminate all risk of further flight cancellations".
"Our job is to protect passengers' rights and ensure that all airlines operating in the UK are fully compliant with important consumer laws. Where we find that an airline is systematically flouting these rules, we will not hesitate to take action to minimise the harm and detriment caused to passengers, as we have done with Ryanair in recent days. It appears that Ryanair has now capitulated."
"We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers. We have taken on extra customer service staff and are moving now to process and expedite all EU261 claims from affected customers. We are committed to processing all such claims within 21 days of receipt and hope to have all such claims settled before the end of October."
Ryanair has agreed to implement measures to ensure all passengers affected by flight cancellations are "fully aware" of their rights.Read the full story ›
The Civil Aviation Authority has accused Stansted-based Ryanair of failing to respond to their request of an urgent meeting.Read the full story ›
The aviation regulator has given Ryanair until 5pm today to sort out compensation for hundreds of thousands hit by cancellations.Read the full story ›
The Chief Executive of the CAA has expressed his anger at Ryanair after accusing them of "not being straight with consumers".Read the full story ›
Stansted-based Ryanair is facing enforcement action by the Civil Aviation authority for failing to give customers accurate information on their rights.
It said the company falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available.
It follows yesterday's announcement that the airline was cancelling 18,000 additional flights and suspending some routes, like Stansted to Glasgow and Edinburgh until next year.
The firm says it will meet with the regulator.
Read more here
The airline Ryanair has announced it is to cancel 18,000 more flights between November and March and fly 25 fewer aircraft.Read the full story ›
A Suffolk woman caught up in the chaos caused by the cancellation of Ryanair flights has called for the head of the airline to quit.Read the full story ›
Ryanair is planning to take back one week of its pilots' holidays to prevent any further flight cancellations.Read the full story ›