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Rail commuters to get compensation for timetable chaos

Rail commuters are to be compensated for the chaos caused by the train timetable shake-up. Credit: ITV News

Rail commuters are to be compensated for the chaos caused by the train timetable shake-up.

The Transport Secretary Chris Grayling has announced an inquiry into what went wrong.

Thousands of Govia Thameslink and Great Northern services have been affected by the timetable changes which have led to delays, cancellations and frustration both on platforms across the East.

MPs from the Anglia region have lined up in the House of Commons to criticise the problems.

  • Click to watch a report by ITV News Anglia's Political Correspondent Emma Hutchinson


MP's anger over airport station ticket office closure

International travellers will be hit by plans to close the ticket office at Luton Airport Parkway railway station according to the area's MP.

Gavin Shuker has written to Thameslink saying the decision is short sighted as the airport is currently undergoing a huge expansion.

But the rail operator says selling tickets on the concourse will enable staff to give more help to passengers.

It claims there will be no staff cuts and new "Station Hosts" will have access to the same range of fares on handheld machines that are currently available from the ticket office.

Thameslink says the way people pay for their journeys is changing and many are being purchased online, using pre-payment cards or from machines.


TSGN network to serve regional centres, including Cambridge, Luton and Peterborough

Govia has welcomed today’s announcement by the Department for Transport to award the Go-Ahead 65% / Keolis 35% joint venture the Thameslink, Southern and Great Northern franchise.

This is the largest rail franchise in the UK in terms of passenger numbers, trains, revenue, and staff.

The TSGN will serve London as well as a number of important regional centres,including Cambridge, Luton and Peterborough.

It also provides direct rail links to major airports as well as St Pancras International and Farringdon station for links to Heathrow and Crossrail in due course.


  • New trains - introducing three new train fleets
  • More services – 10,000 additional morning peak seats into London
  • Increasing capacity – 50% more passenger capacity created
  • Better connections – up to 24 trains per hour through the Thameslink core in peak periods
  • Station enhancement – £50m investment in improving facilities

“Our bid for the franchise was focused on improving customers’ experience and includes two new train fleets for Gatwick Express and Moorgate services, in addition to overseeing the introduction of the Thameslink trains already ordered, as well as delivering improvements at stations.

“I’m looking forward to working with existing colleagues and welcoming new staff and together delivering this transformational franchise.”

– David Brown, Group Chief Executive of The Go-Ahead Group
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