Rail company Abellio Greater Anglia has said it's "disappointed" by the findings of a new Which? customer satisfaction survey.
The company said they had scored much higher results in the separate National Passenger Survey.
A spokesman added: "We are working closely with Network Rail to provide more consistent and better levels of train service performance building on the improved punctuality we have delivered since taking over the franchise in 2012."
We are also focused on improving train cleanliness and working with our industry partners in making the case for rolling stock upgrades.
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During the evening and overnight cloud will be variable with scattered showers spreading across the region. A chilly night. Lows of 3 deg C
Anglian Water is building a network of over-land pipes to bypass an airlock that is disrupting the water supply to homes in Bedfordshire.
A dry afternoon with some sunny spells but turning cloudier as the day goes on. Feeling a little cooler in the wind. Highs of 7 deg C.