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Greater Anglia introduces new compensation rules

Greater Anglia is the latest rail company to introduce new compensation rules for passengers facing train delays.

Greater Anglia adopts new compensation rules. Credit: PA

The government's 'Delay Repay 15' means passengers can claim back 25 percent of single fare journeys delayed between 15 and 29 minutes.

Greater Anglia has now agreed to adopt the scheme - it used to pay out compensation for delays over 30 minutes.

The usual compensation will still apply for delays longer than 30 minutes and longer than one hour.

Greater Anglia is investing £1.4 billion to replace its train fleet with more than 1,000 new carriages due to come into service before the end of 2020.

}"It's all part of a wider transformation of train service standards in East Anglia that sees us bringing in a complete fleet of brand-new trains across our entire network over the next two years, with the first new trains due in service later this year.

We're fully focused on improving punctuality and reliability, in collaboration with Network Rail, but customers will now be able to claim compensation for any delays of 15 minutes and over, when things do go wrong."

– Jamie Burles, Managing Director, Greater Anglia