Cumbria County Council has hit back, after criticism of the ticketing system for the Windermere ferry on social media.
It was recently announced that next Monday, 10 April, people will be able to buy tickets on board the boats once again.
That sparked a backlash on social media, with some accusing the council of a "u-turn".
The council has released a statement to clarify the situation.
Cumbria County Council would like to make clear the proposed actions to improve customers’ experience while using the Windermere Ferry.