1. ITV Report

'Inadequate' Cumbrian care homes placed under special measures by health commission

The CQC say they found six breaches in their inspection of Beacon Edge Care Home in Kendal Photo: Google maps

Two care homes in Cumbria have been listed as "inadequate" and placed under special measures by the Care Quality Commission (CQC).

Heron Hill Care Home, a nursing home in Kendal, and Beacon Hedge Care Home, a care home in Penrith, were both assessed by June 2017.

The following inspections were made for Heron Hill Care Home:

  • Safe - inadequate
  • Effective - inadequate
  • Caring - good
  • Responsive - requires improvement
  • Well-led - requires improvement

A director of Heron Hill Care Home expressed their disappointment at the outcome of the inspection to ITV Border:

Heron Hill Care Home is committed to provide high quality care and the safety of our residents are paramount to us.

We are working closely with the Local Authority and CQC to ensure all actions are met and CQC are in possession of our action plan. The areas of non-compliance have now been addressed, we are awaiting re-inspection from CQC to validate this.”

– Andrea Gamble, Regional Operations Director, Heron Hill Care Home

The following inspections were made for Beacon Hedge Care Home:

  • Safe - inadequate
  • Effective - requires improvement
  • Caring - requires improvement
  • Responsive - requires improvement
  • Well-led - inadequate

The Managing Director for Bupa UK Services in Scotland & the North who run Beacon Edge Care home told ITV Border:

Improvements have been made at the home, but we know that there are steps we still need to take.

This is why we remain fully committed to driving improvements at Beacon Edge, and have already made progress since the inspectors visited the home two months ago. This includes further investment in staff training and the roll-out of updated care plans for all residents.”

– Aileen Waton, Managing Director, Bupa UK Services in Scotland & the North

The CQC says they found Beacon Edge Care Home again did not meet its standards.

People are entitled to services which provide safe, caring and high quality care. We found that the care provided at Beacon Edge Care Home once again fell short of what we expect services to provide.

We found six breaches in regulation at our previous inspection and disappointingly found limited progress has been made in addressing these despite us telling Beacon Edge Care Home where they must improve."

– Debbie Westhead, Deputy Chief Inspector, CQC Adult Social Care

The CQC regulates health and social care in England, monitoring and inspecting services ensuring they meet fundamental standards of quality and safety.