1. ITV Report

Cumbrian traveller tells of Monarch Airlines collapse confusion

Jane Davis, customer of Monarch Airlines Photo: ITV Border

Holidaymakers across the region have been affected by the collapse of Britain's fifth biggest airline, Monarch.

Nationwide, more than 400,000 people have been affected by Monarch's announcement that it has gone into receivership.

All Monarch flights and holidays have been cancelled and will not be rescheduled.

Jane Davis, a dental hygienist who works in Cockermouth, was due to fly out to Italy this week to celebrate her silver wedding anniversary:

I was quite shocked because obviously we were supposed to be flying out with them on Friday to Sorrento, so I didn't really know what was going to happen or what was going on, but the travel agents had let me know and said that they were sorting alternative flights out for us."

– Jane Davis, Customer, Monarch Airlines

Her Monarch flight has now been changed to a Thomson flight from Newcastle at no extra cost, as the original flight was booked through a travel operator.

I'm relieved. The only thing we've got to sort out now is, because it's an early morning flight on Friday I had a hotel and car parking booked at Manchester so I'm going to have to sort that out.

I don't know if I'm going to lose any money through that or not but it's probably a small price to pay considering that we might have lost the holiday altogether."

– Jane Davis, Customer, Monarch Airlines
750,000 future bookings have been cancelled Credit: PA

Jane's travel agent has been dealing with several customers in a similar situation.

He says the phone's have been hot, but people are dealing with the unfortunate circumstance:

I think they're just comforted that somebody else is going to sort it out for them. You know, we're used to it, we've dealt with many of these things over the years so it's not an unusual occurrence, so you just get on and work your way through it methodically.

– Paul Cusack, Owner, Cockermouth Travel

Customers who have flights booked with Monarch Airlines should contact the person who made their flights booking or contact the CAA through their ATOL website to process their claim.