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  1. ITV Report

Rail operators in Scotland support 'invisible' disabilities

Grace's sign Photo: UK Government

Train organisations in Scotland are supporting a schoolgirl’s campaign to raise awareness of ‘invisible’ disabilities.

Scotrail is just one of the operators that has installed ‘Grace’s Sign’ at accessible toilets in its stations across Scotland.

Grace’s Sign is a bathroom sign that includes both a person in a wheelchair and a standing person with a heart, symbolising people with invisible conditions.

Thirteen-year-old Grace Warnock, who has Crohn’s Disease, came up with the idea for a more inclusive sign after facing criticism from strangers when she used accessible toilets.

The signs can also be found at other locations across the country including at the Scottish Parliament, V&A Dundee and St. Enoch shopping centre in Glasgow.

Grace’s idea of an inclusive sign is a simple but effective way to highlight the accessibility challenges faced by many passengers. I am delighted to see this inspirational young individual’s idea put into practice on our rail network as it demonstrates shows the benefits of listening to and acting on the views of affected groups. It would be good to see even more locations and transport operators implement Grace’s sign."

– Joe FitzPatrick, Scottish Government Minister for Public Health, Sport and Wellbeing

Scottish rail operators have also trialled pin-badges on the Edinburgh to Glasgow route, to make priority passengers easily identifiable and to encourage all customers to be more considerate.

These badges will be made available in display boxes at Glasgow Queen Street, Edinburgh Waverley, Haymarket, Falkirk High, Polmont and Linlithgow booking office counters to allow customers to help themselves."

– Andrew Marshall-Roberts, ScotRail Access and Inclusion Manager