1. ITV Report

Santander set to close four branches in Cumbria

Credit: PA

Santander has announced they are closing more than 100 branches across the UK including four in Cumbria.

Cockermouth, Ulverston, Windermere and Workington are set to close within the next six months.

More people are turning to mobile apps to do their banking. Credit: PA

1,270 UK workers will be affected by the announcement. Santander say they will 'seek to find' them alternative roles.

Over the last three years, there has been a 23% fall in the number of people going to branches to do their banking.

Customers are now turning to mobile apps to carry out transactions which has grown in popularity by 99% in the same period of time.

The way our customers are choosing to bank with us has changed dramatically in recent years, with more and more customers using online and mobile channels. As a result, we have had to take some very difficult decisions over our less visited branches, and those where we have other branches in close proximity.

“We will support customers of closing branches to find alternative ways to bank with us that best suit their individual needs. We are also working alongside our unions to support colleagues through these changes and to find alternative roles for those impacted wherever possible.

“We continue to believe that branches have a vital role to play and we will be refurbishing 100 of our branches over the next two years. We are confident that following these changes we will have the right branch network to serve our customers’ changing needs, and we expect the size of our network to remain stable for the foreseeable future.”

– Susan Allen, Head of Retail and Business Banking
  • 9 Station Street, Cockermouth, will close on 2 May 2019
  • 17 New Market Street, Ulverston, will close on 30 May 2019
  • 8 Crescent Road, Windermere, will close on 23 May 2019
  • 60 Pow Street, Workington, branch will close on 6 June 2019