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  1. ITV Report

Message service set up for loved ones of patients in Cumbria's hospitals

People who have loved ones in hospitals in North Cumbria can now stay in touch with them with a messaging service.

It's been set up to offer people the chance to send notes and photos to patients while visiting is suspended due to coronavirus.

Relatives need to email or phone their message in and include:

  • Your loved ones name and date of birth
  • Your message with a photograph included as an email attachment if you wish.
  • Anyone wanting to send a message to a relative in hospital should contact for free: 0800 633 5547 or 01228 814008 or email here.

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Elaine Crooks, Patient Experience & Involvement Lead for NCIC, said: “We understand how difficult it must be to have a loved one or friend in hospital and not be able to visit them because of Coronavirus.”

“Although many of our patients are able to keep connected via smart phones this is not always possible this is another way that people can reach out to their relatives and can be a source of comfort when they are unwell.”

The Patient Experience and Involvement Team and PALS can support relatives to send a message, they will be printed and laminated and then sent to the relevant ward.

Coronavirus: Everything you need to know:

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