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Anger over Windermere power cuts

Businesses in Windermere are angry about a series of power cuts that have been affecting them since February.

They say it's led to a loss of trade and want the problem to be sorted out as quickly as possible.

Electricity North West says there were four short power cuts in February and March caused by two separate faults at a local substation, which affected 40 customers.

There have since been two more cuts on the 1st of August which affected 22 people.

The cause is being investigated but Electricity North West thinks it is due to an increase in demand in the area.

"I would like to apologise to customers. We are closely monitoring the local network to locate and resolve the issue as quickly as possible.

"If customers experience any issues with their electricity they can call our 24 hour emergency line on 0800 195 4141."

– Jane Fleetwood, Response Manager, Electricity North West

Power cut compensation ‘inadequate’

A report into compensation levels for power cuts by the Scottish Affairs Committee says compensation needs to be set at more realistic level. It says that it is necessary to deal with the effect on consumers and encourage high quality performance from energy companies.

The committee noted that energy companies did pay compensation to some consumers affected by storms in January but say this should be a right and not at the discretion of the company.

Among other recommendations the committee says:

  • Ofgem should consider increasing compensation levels so that they more realistically reflect the effect on consumers
  • Ofgem, power companies and local authorities should work together to ensure the maximum flow of information to customers and to enable the identification of vulnerable individuals in an emergency situation
  • Ofgem should report to the Committee on how well transmission and distribution network operators are working together to improve electricity supply to the communities which suffered the most during recent storms.
  • Contingency plans should be established and practiced regularly
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