NHS Trust 'working hard' to improve transparency

The Cumberland Infirmary. Credit: ITV Border

The NHS Trust which runs two of Cumbria's major hospitals, says it is working hard to improve openness and transparency, after a national league table named it the seventh worst in the country.

The Trust is absolutely committed to improving our reporting culture and we very much encourage staff to report incidents and raise concerns. Our recent Staff Survey results demonstrated real improvements in these areas with more staff feeling the Trust acts on concerns raised compared to previous years.

However, we are under no illusions and know we still have a lot of progress to make. Over the past year, we have focused a lot of work on increasing staff awareness on the reporting of incidents, including the appointment of a clinical director for patient safety, and we are in the process of introducing regular learning events where training will be delivered and staff will share lessons from incidents. In addition, we will continue to review all deaths that occur in our hospitals as we have been doing for the past 18 months.

We are currently working hard with our partners in the Success Regime to collectively address the challenges we face and knowing how resilient our staff are, we are confident we can continue to make steps in the right direction for the benefit of staff and patients.”

– Derek Thomson, medical director at North Cumbria University Hospitals NHS Trust