1. ITV Report

Engineers continue work to restore gas to 600 homes in North Yorkshire after pipe leak

Credit: PA

Engineers are continuing work to restore gas supplies to customers in North Yorkshire who have been left without gas for over 36 hours.

Up to 600 homes in Helmsley, Nawton and Beadlam were cut off after a main pipe "collapsed" during routine repair work at 4pm on Friday 15th December.

Supplies have now been restored to 251 of the 600 properties affected.

Northern Gas Networks are urging customers to wait at home as engineers must now visit customers one-by-one to reconnect their properties.

Ian Cooper, Customer Operations Support Manager, Northern Gas Networks, said: “We need to carry out essential safety checks at each and every property before switching homes back on.

“We have brought in engineers from across the region and they are now going door-to-door to reconnect customers. If no-one is home, we will leave a card, so please contact us as soon as you return.

“We apologise for the inconvenience this has caused and thank customers for their patience and cooperation.”

An incident room has been set up at the Methodist Church in Helmsley, where blankets and hot food are being handed out.

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If anyone is unable to attend the church, they can contact the Customer Care Team, who will ensure they are supported in their own home.

They are also asking those unaffected in the area to use their gas "considerately to prevent any further loss of supply".

Ian added: “We continue to ask customers in the vicinity who have not lost supply to limit their own use of gas to prevent further loss of supply to themselves and their neighbours. This is a temporary measure until such time that our engineers can rectify the supply issues.

“We are also working with engineers from Northern Powergrid who are closely monitoring the local electricity network and any potential knock-on increases in demand while residents are without their gas supply".

  • Please contact the Northern Gas Networks Customer Care Team on 0800 0407766 Option 2 if you believe you are vulnerable.