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Northern release statement following the Which? survey

Credit: PA

Richard Allan, Deputy Managing Director for Northern, said:

Last year was very difficult for many customers for well-known reasons including the delays to infrastructure upgrades that meant Northern had to plan and deliver the May 2018 timetable changes in 16 weeks rather than the normal 40 weeks. The resulting disruption and the ongoing RMT dispute caused significant problems for our customers and we are very sorry for not meeting their expectations.

“We are working very hard to win back customers during 2019 with the introduction of £500m of new trains, and further investment in refurbished trains, additional services and better stations. Customers are also benefiting from Delay Repay 15 - providing compensation for delays over 15 minutes.

“We are doing everything we can to find a resolution to the RMT dispute. We have over 1,300 Conductors and we can guarantee that they will continue to work on our trains to help customers with information, ticketing, personal security and accessibility. There is no need for the RMT to keep taking needless and damaging strike action.”

– Richard Allan

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Rail delays affecting Leeds services

Trains between Leeds and Manchester have been affected by delays this morning.

Commuters hit by delays

Broken-down trains and signalling problems, including one near Manchester affecting routes between that city and Leeds, have caused morning rush-hour chaos which also affected those travelling to busy airports for the Easter holidays.

In northern England, trains run by First TransPennine Express between Manchester Airport and Leeds were among those delayed by a signalling problem near Manchester.

Northern Rail was also affected, with delays between Manchester Piccadilly station and Leeds.

Northern Rail maintenance staff announce week long strike

Rail workers' union RMT have announced that staff at the Northern Rail maintenance depot at Neville Hill in Leeds are to take a full week of strike action starting on Thursday.

Maintenance workers set for week long strike

It is the latest step in a continuing dispute over overtime and the grading of roles which staff say do not recognised the "complex and demanding role of this key group of staff".

There was a 48 hour strike in February but, according to RMT the issues remain unresolved and staff will now strike between Thursday April 10 and Wednesday April 16.

Rail maintenance workers strike

Northern Rail maintenance driver members at Heaton and Neville Hill Traincare Depots in Leeds will stage a 48 hour strike today.

aThe workers, members of the RMT union will also implement an on-going overtime ban, in a dispute over regrading.

RMT General Secretary Bob Crow said: "RMT firmly believe that the company has been disingenuous in their approach by failing to recognise the multi-skills and the hard work that this group of maintenance depot drivers bring to the Northern Rail operation.

"The union is clear that the job is complex and demanding, and that now is the time for the company to acknowledge that Maintenance Depot Drivers should be re-graded accordingly in recognition of their role and responsibilities."

Parking charges proposed at 18 rail stations

Rail commuters in Yorkshire could face extra costs as the Government consider introducing charges at rail station car parks.

There are 18 stations in the county where parking is currently free but, under new negotiations between the Government and Northern Rail, could see charges introduced.

Currently the Government subsidises Northern Rail but as Ministers look to lower costs, the shortfall may have to be made up by customers.

Would you be happy to pay for parking at your local station? Let us know here or by emailing calendar@itv.com

Full list of stations affected:

Brighouse

Burley in Wharfedale

Castleford

Crossflatts

Garforth

Guiseley

Hebden Bridge

Horsforth

Menston

New Pudsey

Normanton

Outwood

Sandal and Agbrigg

Sowerby Bridge

Shipley

South Elmsall

Steeton and Silsden

Todmorden

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