York NHS Trust told by inspectors it must improve

Scarborough Hospital visited by inspectors

England's Chief Inspector of Hospitals has told York Teaching Hospital NHS Foundation Trust that it must make improvements following inspections by the Care Quality Commission.

The trust was told its services were caring and effective and rated as 'good'. But that it required improvement when it came to whether its services were safe, responsive and well-led.

A team of inspectors, including specialist advisors, visited York, Scarborough and Bridlington hospitals during March and May this year. It found the hospitals were visibly clean, and that staff were caring and compassionate, and treated people with dignity and respect.

It also found the culture within the trust was, in the main, positive and open, but that the trust was unable to 'consistently provide safe staffing levels' and found there were shortages of nursing staff on medical and some surgical wards; consultant cover within A & E; and community inpatient staff. Patients were often waiting too long for treatment.

In response, the trust's Chief Executive, Patrick Crowley, said that at the time of the inspection it was only two and a half years into its five year integration programme following the merger of York and Scarborough Trusts, and it was 'rewarding' to see the progress it had made on the East Coast, with no areas rated as inadequate and many more ‘Good’ ratings than ‘Requires Improvement'.

Every single one of our staff should be proud of the CQC’s comments regarding their compassion and dedication, treating patients with dignity and respect, and of the open and honest manner in which staff approached the inspection.

As an overall assessment, a single rating of ‘Requires Improvement’ for the whole organisation clearly cannot reflect the range of our services or the complexity of our organisation, nor can it give a detailed insight into the quality of the services we provide. We are a hair’s breadth away from an overall ‘Good’ rating, with three Quarters of the scores as such.

There are no areas of major concern and no areas at all are rated as inadequate. This is a major success and everyone involved should be congratulated.

– Chief Executive, Patrick Crowley