A grandmother from Leicestershire says she was shocked to find "soiled clothing" in a parcel she had ordered from the website Amazon.
Sarah Corby from Stoney Stanton had ordered a train set for her two-year-old grandson's birthday but inside the box it arrived in was an outfit that appeared to be stained.
Mrs Corby said: "I ordered it in June, it had been sitting in the house for two weeks before Felix's birthday party. Because he had so many presents we didn't open it straight away."
The box was finally opened, with Felix, and Mrs Corby was shocked to discover some fabric in the packaging instead of the train set. She said: "I discovered what I thought was a fancy dress costume. But then on closer inspection there were some brown soiled cotton wool pads - I screamed!" She said that she took one photograph to send to Amazon before putting the box in a plastic bag and leaving it outside.
Mrs Corby said: "I washed my hands and just made sure Felix kept away. I washed my hands. I didn't smell it. It was disgusting. I didn't want to investigate it any further, I just wanted it out of the house."
Mrs Corby says she has complained more than once to the company who have so far failed to return her calls and emails: "It shouldn't have happened, even if it's not what we all think it is. I was glad I opened it. I'm just relieved Felix wasn't old enough to open it himself. It's terrible they've not got back to me. My daughter, Felix's mum, sent a number of message on social media but so far the matter hasn't been resolved."
Amazon told ITV News Central they are investigating the complaint.