A family were ordered to leave their holiday plane at Birmingham Airport because their one-year-old son was recovering from chickenpox.
Parents Paddy and Carrie Doyle had boarded the Monarch jet with son Jack and daughter Ruby, five, after booking a break to Portugal.
But as they settled down for the flight, the family was told to leave the plane after cabin crew discovered Jack was recovering from chickenpox.
Their holiday was saved when customer services worker Zita Small offered to drive to their GP to get an official letter saying the youngster was fit to fly.
Now Paddy, Carrie and their children have thanked the airport employee for racing to the rescue.
Heartbroken wasn't the word.
Airport employee of 20 years, Zita, went to see the family GP at The Forum Health Centre in Coventry, after the family doctor agreed to wait behind after surgery had closed. Then she arranged for the family to fly out the following morning at no extra cost.
Not only did Zita make this holiday happen, but we've had VIP treatment all the way through.
Paul Kehoe, chief executive of Birmingham Airport, said:
We are proud to have such a diligent, hard-working and sensitive employee working here at Birmingham Airport for our partner Swissport.