Full report by ITV News Central reporter Chris Halpin
Sports Direct will offer its casual retail staff guaranteed hours instead ofzero-hours contracts and ensure all warehouse staff are paid above the National Minimum Wage following a review into working practices at the retailer.
Here is how people have been responding:
TUC general secretary Frances O'Grady said:
An apology is always a good start, but this is too little, too late. What we really need is an independent investigation, as called for by the trade union resolution at tomorrow's Sports Direct AGM. A report written by a law firm which previously represented Mike Ashley and management simply won't cut it. Sports Direct cannot be allowed to mark their own homework.
Resolution Foundation policy analyst Conor D'Arcy said:
Today's report into working practices at Sports Direct highlights the pernicious effect of job insecurity on people's lives. The move to offer guaranteed hours to staff on zero-hours contracts is welcome and one that government should consider more widely, especially for those who have been on ZHCs for long periods of time."
Jon Trickett, Labour's shadow business secretary, said:
These are good steps forward from a company whose Dickensian working practices have shocked the country. I hope this isn't the last word from Mr Ashley, and that we can look forward to further such announcements in coming weeks, particularly regarding warehouse staff.
Co-leader of the Green Party Jonathan Bartley said:
I'm delighted to hear that Sports Direct, who I named and shamed in my speech to Green Party conference last week, are ending their use of zero-hour contracts and will now pay their staff a better wage - although we will have to wait and see whether the working conditions in warehouses improve too. This kind of brutal employment practice exposes the razor-sharp edges of the so-called 'gig economy', and this decision has not come a moment too soon.
A Department for Business, Energy and Industrial Strategy spokesman said:
Everybody deserves to be treated with dignity and respect at work. As its own report has recommended, the company must now resolve its working practice issues as quickly as possible.