Furious customers who paid to visit a Winter Wonderland attraction in Derbyshire have taken to social media to warn others from visiting the site after arriving to find a waterlogged field.
One visitor labelled the Bakewell Winter Wonderland an 'absolutely disgusting mud bath' and complained of a lack of festive things to do.
The attraction, which charges adults and children £7 a ticket, opened for three days last Friday and returns for three more dates in December.
The showground boasts a Santa themed grotto, funfair, market and fireworks display according to its official website.
However customers who visited the site over the weekend took to social media to unleash a barrage of complaints, with many saying they had queued for hours, had trouble parking and found little to do.
Jessica Cowley wrote: "Anyone who is planning on going to the Winter Wonderland please don't waste your time or your money. Not Christmassy in the slightest, the whole thing is practically a muddy bog."
Jean Sanderson said: "This is Winter Wonderland in Bakewell is an absolutely disgusting mud bath, nothing there, my advice is do not go your wasting your time and money."
Following a furious response from customers organisers took to social media to defend the attraction.
They said torrential rain before the event had made conditions difficult but that they chose to battle on to avoid disappointing customers who had been anticipating the event.
A statement posted on the site's FaceBook page read: "The week prior to our event on the 11th and 12th November we had torrential rain in Bakewell which sat as surface rain which made the showground extremely soft. Obviously after being so largely publicised and marketed throughout the country and expectations being so high we did not want to cancel the event."
"Again we would like to apologise to anyone disgruntled due to wet conditions, we can promise and re assure you we are doing our upmost best to make improvements to our next event in December."
The attraction will return to Bakewell for three dates in December.