1. ITV Report

Grantham schoolgirl waits three hours for ambulance after dislocating her knee

  • Report from ITV News Calendar

A father from Grantham has described his anger, after his 8-year-old daughter had to wait wait more than three hours for an ambulance.

Chloe Alsbury dislocated her knee at school and was covered in blankets as she laid outside on the floor.

The 8-year-old then had to wait more than three hours for an ambulance to arrive.

East Midlands Ambulance service have since apologised, saying they faced significant demand that day - with ambulances sent to more than 1,785 calls, 160 of which were described as 'life threatening'.

I am sorry for the delayed response to Chloe and the distress this cause her and those caring for her. Our response on this occasion has fallen short of the high standard we aim to provide our patients.

We struggled to get to Chloe any sooner because of the significant demand we were responding to.

Patients are always prioritised according to their clinical condition to help us get to those whose life is at most risk quickly.

– Richard Huntler, Ambulance Operations Manager

Chloe's dad, Carl, says matter were then made worse, as they were taken to Lincoln hospital rather than their local hospital in Grantham.

The ambulance service said Chloe was taken to Lincoln and not Grantham as they felt she would be treated more quickly there and not because the town's A and E centre is closed overnight.

They also said that although handover delays are still increasing and significant across the county - they had "no impact on the timings of this case".