1. ITV Report

Women fined £2000 after calling 999 almost 100 times on Christmas Day

The caller had to pay £2,000 compensation to East Midlands Ambulance Service Credit: East Midlands Ambulance Service

A woman who called 999 with no medical need 740 times in three months has been fined £2000.

She also rang 97 times on Christmas Day.

The frequent caller, whose actions cost the NHS £13,276, appeared in court earlier this month where she pleased guilty to persistently making use of a public communications network to cause annoyance, inconvenience and anxiety.

She has been told to pay £2,000 compensation to East Midlands Ambulance Service and was banned from calling the emergency services for five years, other than in a genuine emergency.

The woman has also been sentenced to a 12 month community order, 15 days of rehabilitation activity, and will receive mental health treatment.

The women rang 999 nearly 100 times on Christmas Day. Credit: East Midlands Ambulance Service

Ian Brett, Emergency Operations Commander, was overseeing the control room on one occasion when the caller used three different phones to ring 68 times in eight hours.

“I was made aware of the caller as she was repeatedly pushing the redial button on two mobile phones and her landline.

"At one point, the caller placed her phones together so our 999 call handlers were talking to each other.

“This meant that three of the 14 emergency call handlers were committed to answering this one regular caller rather than a member of the community needing emergency medical help."

– Ian Brett

All 740 inappropriate emergency calls took place between 29 November 2017 and 11 February 2018.

“By repeatedly making inappropriate calls to the 999 service during our busiest time of the year, this caller demonstrated flagrant disregard for others experiencing life threatening emergencies who genuinely need our help.

“We are pleased with the outcome of this case because it acknowledges the impact that frequent callers such as this person have on our vital service and helps to protect ourselves and other emergency services from future inappropriate calls."

– Deborah Powell, Frequent Caller Lead for EMAS