Childline's new base in Nottingham has been officially opened by its founder Dame Esther Rantzen.
The new centre has more space for volunteers who support vulnerable children.
Childline, a service provided by the National Society for the Prevention of Cruelty to Children (NSPCC), is a free 24-hour helpline for children and young people in danger or distress.
Volunteers take calls about a wide range of problems.
The most common are physical, mental and sexual abuse, bullying, serious family problems and teenage pregnancy.
Figures show Childline in Nottingham carried out over 26,000 counselling sessions in the year to April 2018, up 4,000 on the previous year.
At the opening Dame Esther said:
We've got to have enough space if we're going to have more volunteers. And obviously it's a bit stressful for them because they're listening to really sometimes quite tragic stories from children so they need to be comfortable. But there are no frills here. We are not spending any of our money on anything except making sure children are safe. >