An 81-year-old grandmother who had suffered head, arm, shoulder and leg injuries after a fall at her home in Derbyshire, was forced to wait nearly three hours for an ambulance.
Jeanette Turpin from Clifton, Ashbourne, tripped over a step while walking into her garage shortly before 2pm on a Sunday (9 September). However, she wasn't checked in at Royal Derby Hospital under after 5pm.
Mrs Turpin, who is now recovering from her severe bruising at home, says she worries her ordeal suggests Ashbourne is not adequately covered by the emergency services and she has since made a formal complaint to East Midlands Ambulance Service outlining her concerns.
Mrs Turpin’s 999 call was initially categorised as category three, which means an urgent emergency, but one which is not life threatening. This means priority is given to category one and category two emergencies.
East Midlands Ambulance Service has said it is working to improve response times with a £9 million additional investment in the service this year.