1. ITV Report

Woman rings 999 after dry cleaner refuses to hand over clothes

A woman rang 999 in Leicestershire to complain that a dry cleaning service was refusing to return her clothes and a quilt.

I've come to collect my stuff from the dry cleaners and the guy is just refusing to give me my clothes...I don't know what the problem is....he refuses to give me my quilt

– 999 caller
Credit: Jan Haas/DPA/PA Images

And a man thought it was appropriate to ring the emergency line because a parcel had gone missing.

Police has launched a new campaign asking people to think before dialling 999 to try to reduce the number of people calling the line inappropriately.

Leicestershire Police received a record number of 999 calls on Hallowe’en last year:

  • 1,025 emergency and non-emergency calls
  • One call every minute between 5pm and 9pm
Credit: Matthias Balk/DPA/PA Images

This included reports of low level anti-social behaviour involving eggs, noisy neighbours, youths riding bikes in the street, and speeding vehicles.

Similarly, people have called in to report that their parcel has been taken and their dry cleaning stolen.

999 is for emergencies only and should never be dialled for anything other than this.

An emergency is when a serious crime is in progress, when there is danger to life or when violence is being used or threatened.

Every moment that is spent dealing with an inappropriate emergency call, means those with real emergencies may experience a delay in getting through, which could put lives at risk. So our message is ‘Think before you dial 999’.

– Superintendent Richard Ward

Police say anti-social behaviour such as fly tipping, on-going noise nuisance, dog fouling, should be reported to the local authority.

Abandoned vehicles, should be reported to the council, unless they are causing an obstruction or danger, or they are believed stolen.

Untaxed vehicles should be reported to the DVLA.

Non-emergency crime can be reported via 101 or online