1. ITV Report

Mum disgusted after parcel delivery through window ends up in toilet

A mum says she was 'stunned' and 'disgusted' after she had a parcel delivery ended up in her toilet.

The parcel delivery ended up in her toilet Credit: BPM Media

Jade Elliott, from Matlock in Derbyshire, ordered an item from Amazon, and it was delivered on Sunday 2 December.

Unfortunately she was out at the time as she had taken her two children to see nearby Christmas lights. While there, the 26-year-old had received a message saying her parcel had been delivered by the Hermes delivery company.

The 'missed delivery' slip said the parcel had been put through a back window Credit: BPM Media

When she got home, she found a note saying it had been posted through one of her windows, but she couldn't find it as she looked around the house.

The she realised the package had been put through an open frosted-glass window, and landed in her toilet.

You just can’t make it up. I just stood there stunned and just laughed because you just don’t expect it to be there. You have to laugh in that situation.

Why would a driver decide to post it through a frosted glass window which obviously leads to a bathroom?

Luckily it wasn’t damaged but it was a bit wet. The packaging... was bigger than the box so it cushioned the blow.

On the path leading to my home is a shed. It could have been left there but instead they just put it into the bathroom window.

I’m not sure why drivers decide to leave them in stupid places.

– Jade Elliott

Jade contacted Hermes, who apologised and directed her to contact the sender if the item was damaged.

A spokesperson for Hermes said, "We would like to apologise to Ms Elliott for what is clearly an unacceptable delivery. We have spoken to the courier involved to ensure that this does not happen again."