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Disabled student forced to wet himself as bus drivers fail to stop

Ryan McDade, 20, said he was passed by three Pronto bus drivers Credit: BPM Media

A disabled student was forced to wet himself after he was left waiting more than an hour for a bus.

Ryan McDade, 20, said he was passed by three Pronto bus drivers on Friday, October 4, while he waited at a bus stop in Nottingham Road, Mansfield to go back to college.

Ryan says that two buses drove past him, and that one bus then stopped, only for the driver to open the doors and say the words "no, no, no" to him before carrying on.

Despite saying he has a "thick skin" Ryan, who has cerebral palsy, described the experience as "disgusting" and "very humiliating".

"It's sad to say but I am used to these sorts of things."

"But this is the first time I've had a point blank refusal."

"Initially two buses drove past, but the third stopped and opened the doors to say 'no, no, no'."

– Ryan McDade

He was accompanied by his carer as well as another wheelchair user who Ryan suggested get the first bus that stopped when they arrived at the bus stop, due to limited spaces.

It was only after his friend had left that the three Pronto buses which failed to stop for Ryan drove by.

"I just thought maybe he was having a bad day", Ryan said.

"But then when the second went passed and I could see there was no one in the wheelchair space, I got frustrated."

"After the third refused me, we had been waiting an hour and half and I wet myself."

"There was another lady at the bus stop but luckily no one else. It was very humiliating."

Eventually, a fourth bus stopped for Ryan and he made his way back to college.

Ryan added: "It's 2019. I don't think services should be able to get away with this anymore but people have got to speak up."

After the incident Ryan's mum, Gail McDade received an apology via email in which the Pronto bus operator, Stagecoach East Midlands, said it would be looking at CCTV and talking with the drivers.

"We want all customers, including people with specific mobility requirements to feel welcome and able to use our services with confidence."

"All of our staff have extensive disability awareness training and we are very disappointed that Ryan was let down on this occasion, this must have been a distressing experience for him."

"We are carrying out an investigation into what happened, which includes checking the CCTV and speaking to the drivers involved."

"We have also spoken directly to Ryan's mother to apologise, and our operations manager will be meeting both her and Ryan to discuss how we can improve his experience of using our services in the near future."

– Stagecoach East Midlands spokeswoman

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