A family say they're upset after their 88-year-old mother, who has dementia, was left on a hospital trolley for six hours, after allegedly being denied access to a GP.
Samantha Tuck, 54, from Nuthall in Nottinghamshire, said she was concerned about her mum, Jill Woolley, when she had a "terrible reaction" to tablets she was prescribed for anxiety.
Jill, who was a medical doctor's secretary before she retired, was diagnosed with dementia this June.
Samantha said she contacted Bilborough Medical Centre on Monday, November 4, at 9.30am.
She told the practice her mum was too unwell to attend and was offered either a GP visit or a phone conversation with a doctor.
At 2pm, Jill was falling "in and out of consciousness" and so Samantha called her GP practice for advice.
They urged her to call for an ambulance, which she did, and paramedics arrived at the home.
They checked her pulse, heart and blood pressure but said Jill still needed to see a doctor immediately.
When the practice was called again, the family were informed there was no doctor available and she had go to the A&E department at the Queen's Medical Centre instead, and an ambulance then took her.
Samantha said her mum was diagnosed with a mild urinary infection - and it was later found she should not have been prescribed this medication.
A spokeswoman for Nottingham City GP Alliance (NCGPA), who manages Bilborough Medical Centre, said: "NCGPA have managed Bilborough Medical Centre since April 2019 and take patient feedback extremely seriously."
"Our practice team are liaising with the family directly and are providing support."
Nottingham University Hospitals Trust, which runs the Queen's Medical Centre, have apologised to Jill Woolley.