1. ITV Report

Police and Crime Commissioner calls on public to share 'rail chaos' experiences

Credit: PA images

West Midlands Police and Crime Commissioner is calling on the public to share their 'rail chaos' experiences.

David Jamieson said he shares the public's 'extreme concern and frustration' in regards to failing timetables and overcrowded trains.

He is joined by the Leader of Birmingham City Council Ian Ward in asking the public to share their experiences on the PCC website.

Credit: PA images

Mr Jamieson said he won’t let up the 'pressure until there is real change and improvement'.

Both the PCC and Mr Ward argue that any improvements by West Midlands Trains have not been fast enough.

They say in the 'interest of public safety', they will be going ahead with a public hearing about the West Midlands Train service within the next few weeks.

A reliable train service is absolutely essential if we're going to persuade more people to leave the car at home when they travel across Birmingham and the West Midlands.

"Sadly rail passengers in the region are being let down at the moment.

“Our own staff who regularly use West Midlands Trains are growing increasingly frustrated by this unreliable service. "Not only does this affect our service provision, it also leads to unnecessary stress and added pressures, particularly for those with child or care responsibilities. "This is totally unfair and unacceptable.”

– Leader of Birmingham City Council Ian Ward:

West Midlands Trains say they have made a number of changes to our timetable to 'increase capacity and improve performance'.

We are working hard to improve the travelling experience for our passengers across the network.

"We recognise that the timetable we introduced in May 2019 did not work as intended and we have compensated our passengers by discounting season tickets while we make improvements.

“We recently brought in 16 extra carriages and made a number of changes to our timetable to increase capacity and improve performance. "Further timetable changes and the introduction of more new carriages will follow later this year.”

– A West Midlands Trains spokesperson said:

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