West Midlands Police and Crime Commissioner is calling on the public to share their 'rail chaos' experiences.
David Jamieson said he shares the public's 'extreme concern and frustration' in regards to failing timetables and overcrowded trains.
He is joined by the Leader of Birmingham City Council Ian Ward in asking the public to share their experiences on the PCC website.
Mr Jamieson said he won’t let up the 'pressure until there is real change and improvement'.
Both the PCC and Mr Ward argue that any improvements by West Midlands Trains have not been fast enough.
They say in the 'interest of public safety', they will be going ahead with a public hearing about the West Midlands Train service within the next few weeks.
West Midlands Trains say they have made a number of changes to our timetable to 'increase capacity and improve performance'.