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When we call 999 most of us don't think twice about giving our name, address and telephone number. But what if we had a speech impairment ? Giving that information could take several minutes - potentially vital in a life-or-death situation.
Now with the help of a former paralympian, Nottinghamshire Police think they've come up with a solution to the problem. Phil Brewster reports.
Chief Inspector Tracey Lovegrove, from Nottinghamshire Police, says the new 'Pegasus' system will make emergency response much faster. The PIN database will benefit those that have trouble communicating when they ring 999.
The man who invented the new emergency services system for Nottinghamshire says he decided to create it after phone operators thought he was a nuisance caller.
Christopher Channon has difficulty with speech, so thought of the 'Pegasus' system to help others who struggle to communicate when dialling 999.
The system works by saying the word 'Pegasus', followed by a unique PIN, which will allow the phone operator to see all of the caller's details straight away.
Nottingham has become the first city in the UK to use a new system for all three emergency services that helps those who struggle to communicate when diallng 999. The Pegasus system involves a pin number which allows the operator to access the caller's details.
The concept was invented by former Paralympian Christopher Channon, whose speech often became slurred due to cerebral palsy.