It cost them nearly a day of their holiday, but it could now cost the airline industry a lot more.
Jeff Halsall's return flight was delayed by nearly 22 hours. He and his wife from Stoke-on-Trent took operator Thomas Cook to court - and have since achieved a landmark ruling that opens up compensation claims for other unhappy holiday-makers.
In his only television interview, Mr Halsall has been speaking to ITV News Central's Chris Halpin.
More top news
A supermarket thinks this flavour combination is the best way to encourage more people to eat sprouts.
A breezy, damp start to the morning across the Peak District but improving. Bright and dry with occasional sunny spells elsewhere.
Dry, bright and mild throughout with plenty of hazy sunshine. Temperatures will rise a few degrees above average for the time of year.