The organiser of The Belfry's Magical Journey Christmas experience has apologised to visitors for closing after it was "hammered by the weather'.
Paul Dolan, organiser of The Magical Journey experience, said that work was underway to get all the issues fixed by Wednesday.
We were hammered with four weeks of horrendous rain which really affected the site and slowed us down.
We were very far behind but I didn't want to disappoint children.
We thought there was enough there that people wouldn't see the small details that weren't there but there were too many small details and it built up.
We shouldn't have opened yesterday. I can't apologise enough.
What we want this to be is a perfect experience.
This morning organisers posted a message on the Magical Journey Facebook site saying it was 'closed for improvements'.
The attraction - designed by TV presenter Laurence Llewelyn-Bowen - was immediately slammed on social media with hundreds of complaints from disappointed customers.
The celebrity designer said he was ‘extremely surprised’ after finding out on social media that the experience he helped design had closed.
The Magical Journey has suspended its review section after claiming “negative” comments had been posted by people who hadn't visited.
Laurence Llewelyn-Bowen's much-criticised Magical Journey christmas experience at The Belfry in Sutton Coldfield has re-opened.