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Condor passenger complains after car was covered in seawater

Credit: Jean Dean

A Condor passenger has vented her anger on social media after her car was repeatedly showered with corrosive seawater during a three hour crossing from the Channel Islands to the UK.

Jean Dean posted a warning to fellow travellers after she was asked by staff to park her car outside in the bow of the boat.

She then watched helplessly as her car was lavished with seawater during the journey.

I tried to say no, but was told I had to park there by the crewman directing the cars and he assured me my car would stay dry! I also voiced concern about my car getting soaked in saltwater to a stewardess directing passengers to their seating areas. "Don't worry it will only get wet if it rains" she laughed. After the crossing when I asked why my car had been subjected to 3 hours of salt water pouring over it when the upper car deck was nearly empty she replied "we needed extra ballast in the bow"

– Jean Dean
Credit: Jean Dean

Jean had voiced her concerns to staff about her car being venerable to the elements, but she was reassured it would be kept dry unless it rained.

She then went up to the passenger deck and took photos of the sea washing over the bow of the ship, onto her car below.

When the boat had reached its destination, she asked the crew why her car was stowed in the bow when there was space in the more sheltered inside deck, Jean says she was told it was in order to balance the boat.

After the crossing when I asked why my car had been subjected to 3 hours of salt water pouring over it when the upper car deck was nearly empty she replied "we needed extra ballast in the bow" My car was plastered in saltwater as were all the cars in the open area. It was impossible (literally) to even see out of the windows.

– Jean Dean
Credit: Jean Dean

Condor has responded to Jean's complaint explaining that cars are carefully positioned in order to balance the boat for safety reasons.

Whilst Condor Liberation’s bow is designed to push water away and minimise sea spray into the deck, in certain conditions some spray may enter the deck area. I have reminded my team of the importance of communicating this accurately to customers and would like to apologise to Mrs Dean if she was misinformed.

– Captain Fran Collins, Condor
Condor says a small part of the Liberation's vehicle deck is open which they claim is a common feature on modern high-speed ferries like this one (above). Credit: Condor Ferries