1. ITV Report

Flybe accused of 'money-grabbing' over hand baggage charges


Airline, Flybe, has been accused of money-grabbing by the Head of Jersey's Consumer Council.

Carl Walker says he witnessed upset passengers after they were greeted by ground staff with tape measures and debit-card readers when trying to board with hand luggage.

What message does that send out to your customers when they arrive at the gate, they're about to board a flight and the company representative is waiting for you with a debit card reader to take money off you. It stinks of money grabbing.

– Carl Walker, Head of Jersey's Consumer Council

Flybe says the rules are clear when passengers book a flight, but Mr Walker says their policy is inconsistent because he didn't see similar checks in place on the return trip from the UK.

Flybe still allows passengers to take on board two pieces of cabin baggage; this includes one item that does not exceed 55x35x20cm, and one smaller additional piece such as a handbag or laptop case.

– Flybe Statement

The airline also said they use the services of third party handling agents at all its airports and therefore 'cannot comment on their staff payment schemes'.

We can confirm that Swissport is enforcing Flybe's baggage policy that has been in place since 2016.

– Swissport

Here is what some Flybe customers had to say about the hand luggage policy.

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