Airline, Flybe, has been accused of money-grabbing by the Head of Jersey's Consumer Council.
Carl Walker says he witnessed upset passengers after they were greeted by ground staff with tape measures and debit-card readers when trying to board with hand luggage.
Flybe says the rules are clear when passengers book a flight, but Mr Walker says their policy is inconsistent because he didn't see similar checks in place on the return trip from the UK.
The airline also said they use the services of third party handling agents at all its airports and therefore 'cannot comment on their staff payment schemes'.
Here is what some Flybe customers had to say about the hand luggage policy.