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  1. ITV Report

Computer problem delays Guernsey's paper tax returns processing

Extra staff will be on hand at Wheadon House Credit: ITV Channel TV

Guernsey's tax office is asking customers to complete their tax returns online after computer software issues have affected the way paper returns are scanned and processed.

Those who have already submitted a handwritten form do not need to do anything else but can expect a significant delay in issuing their assessment. They also have the option to resubmit online.

We’re being hampered by a software issue that is taking a little while to resolve, but it’s important we make our customers aware of the problems this is causing.

Those customers that have completed paper returns this year will experience a much longer delay in receiving their assessment, for which we apologise.

– Sarah Davies, Head of Customer Service, Revenue Service

Extra staff will be on duty at Wheadon House this week to help anyone who needs to register and fill in their forms online.