Residents and businesses across Jersey told to turn off gas supplies after major system fault

Residents across Jersey are being urged to switch off their gas appliances and household supplies after a major system fault.

Homes and businesses have been left without any gas since early on Saturday morning (7 October) after an island-wide outage.

Islanders have complained about a lack of hot water, heating and cooking facilities.

Jersey's gas company Island Energy asked customers at 2pm on Saturday to follow these steps:

  • Turn off any gas appliances that were in use.

  • Turn off the gas supply at the meter (emergency control valve).

  • Do not attempt to use any gas appliances or turn on the supply until it has been checked by approved Island Energy engineers.

The company adds that restoring gas to all those affected is complex and will take "some time".

Customers have been told they "will not have service for the entirety of the weekend", with engineers working until 7pm on Saturday and from 8am on Sunday 8 October to turn off meters.

Jersey's government say they are monitoring the situation across its sites - including the hospital where there is "minor but manageable disruption" to one of the wards.

Iselin Jones from The Moorings Hotel and Restaurant said: "We are not getting assurances from anybody, it is having a significant impact on businesses and could become pretty costly".

A letter sent to Island Energy customers in Jersey outlining the gas supply issues.

Some takeaways have been forced to shut as they say they cannot complete orders.

Island Energy has apologised for the outage.

A spokesperson explained: "We're working on fixing the issue we experienced with the power supply to our gas plant in Jersey this morning and are making progress.

"We have isolated the issue and as part of our standard procedures, we have temporarily closed the gas network to residential and commercial customers.

"Supply will take some time to be re-instated ... we are working through the issue as quickly as we can.

"Our engineers are on the ground now visiting commercial and domestic customers to assist in this process".

Anyone affected is being asked not to call the emergency number unless they are reporting an urgent issue.

Island Energy say customers can follow their website and social media profiles for further updates or ring 01534 755500.

Those with gas cylinders and bulk tanks are understood to be unaffected.

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