Guernsey's Chief Minister 'encouraged' by Condor meeting

Guernsey's Chief Minister, Deputy Jonathan Le Tocq, says he is encouraged by Condor's plans to improve their service.

Chief Ministers of both Guernsey and Jersey met with Condor Management on Friday along with Jersey's Minister for Economic Development, Senator Lyndon Farnham, and Guernsey's Commerce and Employment Minister, Deputy Kevin Stewart.

Condor Ferries' team took ministers through their plans to improve the reliability of ferry services.

I was encouraged by three things. First, the breadth and depth of Condor Ferries' remediation plan, and their overall commitment to reducing service disruption.

Second, their commitment to delivering against the plan to improve reliability and customer service, against which they will give us monthly updates. And third, the openness, frankness and candour of our discussions.

I was, however, disappointed to hear about the abuse that Condor management and staff have received. I hope the minority in our community who make these unacceptable comments online or are aggressive in person will remember that everyone who is working for Condor is as frustrated by what has happened recently as they are, and that such personal abuse is unacceptable.

– Deputy Jonathan Le Tocq, Guernsey’s Chief Minister

The plan included:

  • Enhanced risk planning, to ensure potential technical faults are found early and can be dealt with before disrupting services.
  • Advanced ‘airline-style’ engineering monitoring and systems analysis
  • Improved customer services – increased investment in staff, systems and training, and ensuring faster contact, clearer communication and quicker resolution of issues should disruption occur.

Condor Ferries will be setting out further information and detail on their remediation plan and their improvements to customer services later this month.