Guernsey's Chief Minister, Deputy Jonathan Le Tocq, says he is encouraged by Condor's plans to improve their service.
Chief Ministers of both Guernsey and Jersey met with Condor Management on Friday along with Jersey's Minister for Economic Development, Senator Lyndon Farnham, and Guernsey's Commerce and Employment Minister, Deputy Kevin Stewart.
Condor Ferries' team took ministers through their plans to improve the reliability of ferry services.
The plan included:
- Enhanced risk planning, to ensure potential technical faults are found early and can be dealt with before disrupting services.
- Advanced ‘airline-style’ engineering monitoring and systems analysis
- Improved customer services – increased investment in staff, systems and training, and ensuring faster contact, clearer communication and quicker resolution of issues should disruption occur.
Condor Ferries will be setting out further information and detail on their remediation plan and their improvements to customer services later this month.