1. ITV Report

Manchester Airport vows crackdown on 'unacceptable behaviour' by baggage handlers

Baggage handlers at Manchester Airport. Photo: Manchester Evening News.

"Manchester Airport will not tolerate the kind of behaviour shown yesterday by the employees of the ground handling company Swissport.

“We are clear that it is completely unacceptable for our customers’ belongings to be treated in this way. We would like to reassure passengers that those involved will not be allowed to work on our site again.

“We have sought urgent assurances from Swissport and Ryanair that a full investigation will be carried out and swift and robust action taken.

"We have also asked Swissport to carry out an urgent review of their recruitment and training processes to ensure their employees are clear about the high levels of customer service that are required.

"If we are not satisfied by Swissport’s response to these issues, we will consider what further steps are required to protect passengers’ interests, including the full range of sanctions that are available to us as part of Swissport’s operating licence.”

– Andrew Cowan, CEO of Manchester Airport

“Unite understands and supports the extremely high priority that must be attached to protecting passengers’ interests and agree that they deserve the highest levels of customer service.

"We do not condone baggage “mishandling” and note the promise to investigate the incident. It is worth noting that no such “crack down” has been threatened by MAG in relation to other recent incidents.

"The August bank holiday delays meant thousands of passengers spent hours waiting. Fraying tempers resulted in one of our members being assaulted.

"The union is concerned about short staffing and the knock-on effects. Unite is currently conducting a survey of all of our members at Manchester Airport.

“If our survey does indeed point to a worrying increase in the number of our members experiencing abuse and an increase in accidents and incidents, we will be approaching Manchester Airport to call for a similar “crack down” on bad practice.”

– Unite regional officer Mike Gaskell