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  1. ITV Report

Amazon driver 'delivers up to 300 parcels a day with no time for toilet breaks'

The worker is contracted by the internet giant through an agency but is not employed directly by Amazon. Credit: MEN Media

A North West driver tasked with delivering up to 300 Amazon parcels to deliver every day has revealed how he doesn't have time to take toilet breaks - and barely sees his own family.

The man, who asked to remain anonymous in order to keep his job, says he hasn't had time to buy presents for his loved ones.

The worker is contracted by the internet giant through an agency but is not employed directly by Amazon.

He said:

"I love to drive and in that way I love my job. But I have up to 300 parcels a day to deliver - even after Black Friday.

"I'm not employed directly by Amazon, it's through an agency and I'm self-employed. I've been working for them for six months now.

"I don't see much of my family and I've not had any time to buy any Christmas presents."

– Amazon worker

The driver has no complaints about the rate of pay - which is well above the minimum wage - and ranges from £10 to £13 an hour.

He said:

But I should be completing my loading of parcels by 9.45am, otherwise I don't have time to deliver them all.

"Yesterday, I'd not completed my loading until 10.15am, so I'd already lost half-an-hour.

"It meant that I had to finish half-an-hour late.

"No-one at Amazon cares. I'm so busy that I don't even have time to take toilet breaks.

"Sometimes, if I need to use a toilet I have to call into a pub and ask them if I can use the facilities.

"By that time I will have lost 10 or 15 minutes and I could have delivered two or three parcels in that time."

– Amazon driver

The driver has two children and a wife, who he spends little time with as he's always at work.

He said:

I was talking to my wife the other night for about 20 minutes and then she fell asleep as she was so tired.

"I saw my daughter for about half-an-hour and maybe 10 minutes today before she went to school.

"I like driving and I've previously worked as a taxi driver for many years. It's not the driving I mind, it's the hundreds of parcels.

"With the 300 parcels, I will have to visit around 200 houses or properties on my round.

"Then the traffic is really bad at this time of year and you can be in queues for hours on end.

"I've not had time to buy Christmas presents for my own family because I'm so busy delivering Christmas presents for everyone else.

"I am so tired that when I wake up in the morning, I ache all over. It's been my sixth day in a row working and my body just feels so tired."

– Amazon driver
Amazon say they use technology to ensure that drivers aren’t receiving and driving with too many packages. Credit: MEN Media

Amazon said in a statement:

We are committed to ensuring that the people contracted by our independent delivery providers are fairly compensated and are treated with respect, and this is reflected by the positive feedback we receive from drivers every day.

"We work to set realistic performance expectations that do not place undue pressure on our partners or their drivers. We leverage sophisticated technology to plan delivery routes to ensure that drivers aren’t receiving and driving with too many packages.

"Drivers also have a number of ways to share comments or concerns, including escalating any challenges to Amazon through a 24/7 hotline, which works quickly to investigate any concerns.”

– Amazon statement